General conditions

General conditions for online sale of TURBOLINE products

Turboline s.r.l, with registered office in Via I Maggio, 19, Z.a.i. VR, VAT number 0419914 023 9, registered in the Business Register of the Verona Chamber of Commerce, VR - 400538, e-mail: info@turboline.it, (right away "salesperson”);

He premised:

  • that the seller manages the site https://turboline.it/  (right away "site");
  • that the site is intended for commercial transactions between entrepreneurs and consumers (B2C);
  • that, with the expression "General Conditions of Online Sale", we mean the purchase and sale contract relating to the seller's consumer goods stipulated between them and the buyer in the context of a distance selling system organized by the seller;
  • that the brand and logo relating to the site are the exclusive property of the seller;
  • that these conditions of sale govern the online sale between the seller  and the buyer who expressly declares to make the purchase for purposes that do not fall within the framework of his commercial, industrial, craft or professional activity.
  • that these premises constitute an integral and substantial part of the contract

The following is agreed:

  1. Object of the contract

These general conditions, which are made available to the purchaser for reproduction and conservation pursuant to art. 12, Legislative Decree 9 April 2003, n. 70, have as their object the purchase of products, carried out remotely and by means of a telematic network, through the website belonging to the seller. With this contract, respectively, the seller sells and the buyer remotely purchases the products indicated and offered for sale on the seller's website. 

The main characteristics of the products referred to in the previous point are illustrated on the seller's website. The image accompanying a product may not be perfectly representative of its characteristics. The seller undertakes to supply the selected products - within the limits of their availability - upon payment of a fee pursuant to art. 3 of this contract.

  1. Acceptance of the conditions of sale

All purchase orders will be forwarded by the buyer to the seller through the completion of the indicated purchase procedure. These general conditions of sale must be examined "online" by the buyer, before completing the purchase procedure. The forwarding of the purchase order by the buyer, therefore, implies full knowledge of the same and their full acceptance.

The buyer, by electronically sending the confirmation of his purchase order, unconditionally accepts and undertakes to observe, in his relations with the seller, the general and payment conditions illustrated below, declaring that he has read and accepted all the indications from he provided pursuant to the aforementioned rules, also acknowledging that the seller does not consider himself bound by different conditions, unless previously agreed in writing. 

Acceptance of the conditions of sale must be expressed by completing all sections of the electronic form correctly, following the instructions on the screen and, finally, by selecting the boxes with the words ACCEPTANCE OF SALES CONDITIONS AND PRIVACY INFORMATION, thereby fully accepting the contents of these documents.

  1. Methods of purchase and sale prices

The prices of the products published on the homepage or in the different sections of the site are inclusive of VAT. Shipping costs vary depending on the item chosen and the country of destination selected and will still be calculated and will be made visible to the buyer at the time the order is placed.

The total cost of shipping to the buyer's home is at the buyer's expense, except for exceptions and derogations which will be specifically advertised on the site and / or communicated via email. The cost is, in any case, disclosed to the buyer before confirming the purchase order.

The seller reserves the right to forgive the buyer the shipping costs when the order exceeds a minimum of 50 euros. It also reserves the right to alter the minimum order for free shipping.  

The product chosen by the buyer within the electronic catalog on the site can be entered without obligation in the electronic shopping cart. The contents of the cart can be viewed, modified or deleted at any time. After confirming the cart, the buyer must correctly fill in the request form in all its parts and express their adhesion to the online purchase. The order procedure can be interrupted at any time by closing the browser window.

  1. Conclusion of the contract

The order is valid only after our approval, as soon as we send the shipping confirmation to the customer by email (within three working days for products ready for shipment, not later than 5 days) or by delivery of the goods in the time period press release. The contract is concluded in the place where the seller's registered office is located.

We only accept orders in normal domestic quantities, unless otherwise agreed with the seller. This also applies if the normal domestic quantities are exceeded by the delivery of several orders from the same customer, even if the individual orders include a normal domestic quantity of products.

Pursuant to art. 12 of Legislative Decree 70/2003, the supplier informs the buyer that every order sent is stored in digital / paper form on the server / at the headquarters of the Supplier according to criteria of confidentiality and security.

The seller establishes contractual relationships only with adults.

  1. Terms of payment

The purchase price must be paid at the time of the purchase contract. We use the "Shopify" service for completing payments. 

Payments by the buyer can only be made in the following ways:

  •  online payment by credit card
  • Paypal

After payment has been made, the buyer receives a confirmation of the order and payment made.

  1. Delivery methods

Except for the collection of the goods by the buyer at the seller's premises, the latter will deliver to the buyer, at the address indicated by the latter, the products selected and ordered, in the manner provided for in the previous articles, by couriers. and / or trusted freight forwarders. A receipt or delivery note is attached to the package.

In the event that the seller is unable to ship within the agreed terms, the buyer will be promptly notified by email.

If the buyer requests the shipment of the product to countries other than those indicated and the seller agrees, the shipping and payment methods and the related costs will be agreed between the parties from time to time and are in any case to be borne. of the buyer.

If the buyer is absent at the time of delivery, a notice will be left with the necessary information to contact the courier or shipper in order to agree on the delivery methods.

The seller will not be responsible for the delay or non-delivery due to an incorrect or incomplete communication of the address by the buyer.

The seller does not offer partial deliveries, however it reserves the right to split the delivery into several packages for logistical reasons. In this case, the buyer only has to bear the shipping costs that would have been incurred if the ordered goods had been delivered in full. Upon receipt of the goods, the buyer is required to verify the conformity of the product delivered to him with the order placed; only after this verification will it be necessary to proceed with the signing of the delivery documents, obviously except for the right of withdrawal provided for in art. 10 of these conditions. 

The buyer is required to ensure that only himself or persons of legal age delegated to collect the goods receive delivery of the same. The buyer releases the seller from third party claims, which result from the breach of this obligation.

If the buyer is late in acceptance or culpably violates other cooperation obligations, the seller is entitled to claim compensation for the resulting damages, including any additional costs. We reserve the right to assert further claims.

The risk of accidental loss or deterioration of the purchase object passes to the buyer when the latter is in default of acceptance.

  1. Limitation of Liability

The seller assumes no responsibility for the delay or failure to deliver the goods due to force majeure such as accidents, explosions, fires, strikes and / or lockouts, earthquakes, floods and other similar events that prevented, in whole or in part , to execute the contract within the agreed time. 

The seller cannot be held liable to the buyer, except in the case of willful misconduct or gross negligence, for inefficiencies or malfunctions connected to the use of the internet that are beyond the seller's control.

The seller will not be liable to any party or third party for damages, losses and costs incurred as a result of the non-execution of the contract for the reasons mentioned above.

The seller assumes no responsibility for any fraudulent or illegal use that may be made by third parties, credit cards, checks and other means of payment, upon payment of the purchased products, if he proves to have adopted all possible precautions based on the best science and experience of the moment and based on ordinary diligence.

  1. Guarantees and methods of assistance

The seller sells only original and high quality products. In case of questions, complaints or suggestions, the buyer can contact the seller via the e-mail address: info@turboline.it

In order to ensure a quick handling of questions, complaints or suggestions, the buyer must accurately explain the problem and possibly attach the order documents, or indicate the order number, customer number, etc.

In case of lack of conformity, the rules on the legal guarantee will be applied as provided for by Legislative Decree 6 September 2005, n. 206.

The guarantee applies only to the products indicated in Legislative Decree 6 September 2005, n. 206.

  1. 100% satisfaction or money back

Methods for the return:
The buyer has a 100% satisfaction guarantee, meaning they enjoy a money back guarantee if dissatisfied within the first 60 days of product delivery.
If the buyer is not satisfied with the purchased product and its regular use or the common results of the product, he can notify the seller and must return the goods to the address indicated by the seller (Turboline s.r.l, in Via I Maggio, 19, Z.a.i. VR) within 10 days of said notification. A late return may be the reason why the buyer is denied the money-back guarantee. In addition, it is the buyer who bears the costs of the return shipment, and is responsible for the timely return shipment.

Prerequisites for a valid money-back guarantee:
The seller reserves the right to wait until arrival and check the goods before transferring the refund of the price paid.
For a valid money back guarantee, at least 50% of the product must still be available at the time of return (if it is a rapidly consumable product) or the product must be intact (for non-consumable products such as microfiber cloths).
In any case, the bottles in which the products are contained must be returned intact and in good condition.

Warranty on a part of the products:
If the buyer is dissatisfied with only a part of the products purchased, he can only return those products and obtain reimbursement of the costs for those returned. The money back guarantee on all products expires upon return, as the seller assumes that the buyer is satisfied with the other products.

Product control:
Upon arrival of the goods at the seller, he checks the quality of the goods and records any damage that leads to a reduction or total denial of the money-back guarantee.
If the product has been damaged or destroyed by illegal and / or unjustified use, the seller reserves the right to withdraw from the money-back guarantee.
Inspection of the goods is at the seller's discretion.
At the end of the inspection / review, the buyer will receive a written statement on the status of the products and more details on the money-back guarantee.

Refund details in cases of valid guarantee:
If the seller grants the guarantee to the buyer, he undertakes to transfer the amount to the bank account specified by the buyer within 14 days of the aforementioned written declaration. The cooperation of the customer is authoritative for a timely refund. Any delays due to lack of cooperation on the part of the buyer cannot be incurred and charged to the seller.

  1. Obligations of the buyer

The buyer undertakes to pay the price of the purchased product within the times and methods indicated in these General Conditions. The buyer undertakes and undertakes, once the purchase procedure has been completed, to print and keep these general conditions - which, moreover, he will have already viewed and accepted as an obligatory step in the purchase procedure - as well as the specifications of the product being purchased, and this in order to fully satisfy the conditions set out in Legislative Decree 6 September 2005, n. 206.

It is strictly forbidden for the buyer to enter false and / or invented and / or fictional data in the registration procedure through the appropriate form electronic; the personal data and the email must correspond to their real personal data and not those of third parties, or of fantasy. The buyer therefore assumes full responsibility for the accuracy and veracity of the data entered in the form electronic registration, aimed at completing the product purchase procedure. 

The buyer releases the seller from any liability deriving from the issue of incorrect tax documents due to errors in the data provided by the buyer, the latter being solely responsible for the correct insertion. 

  1. Right of withdrawal pursuant to Legislative Decree no. 206/2005

The right of withdrawal is recognized limited to the products provided for by Legislative Decree 6 September 2005, n. 206. For products for which the right of withdrawal is not excluded, the buyer has the right to withdraw from the stipulated contract, without any penalty and without specifying the reason, within the term of 14 (fourteen) days, starting from the of receipt of the purchased product.

In the event that the buyer decides to exercise the right of withdrawal, he must inform the seller of his decision to withdraw from the contract, by submitting any explicit declaration (for example a letter sent by post, fax or e-mail). To meet the withdrawal deadline, it is sufficient to send the communication relating to the exercise of the right of withdrawal before the withdrawal period has expired. The burden of proof relating to the exercise of the right of withdrawal, in accordance with this article, lies with the buyer.

The return of the goods must take place without undue delay and in any case within 14 (fourteen) days from the date on which the buyer communicated to the seller his decision to withdraw from the contract. The goods must also be packed in the original packaging.

If after the return of the goods, a negative value or total ruin of the goods caused by an illegitimate and incorrect use of the goods is ascertained by the seller, then the buyer is obliged to reward. 

In the cases expressly provided for by art. 59 of Legislative Decree no. 206/2005, the right of withdrawal in favor of the buyer is in any case excluded.

The buyer who exercises the right of withdrawal pursuant to this article, will have to bear the direct costs of returning the goods to the seller.

The purchaser who exercises the right of withdrawal in accordance with the provisions will be reimbursed the sums already paid, including delivery costs, with the exception of additional costs deriving from the type of delivery expressly chosen by the purchaser and other than the least expensive type of standard delivery. offered by the seller. These sums will be refunded without undue delay and in any case within 14 (fourteen) days, starting from the day on which the seller was informed of the buyer's decision to withdraw from the contract, using the same means of payment used by the buyer for the transaction. initial, unless the buyer has expressly agreed otherwise. A reimbursement of costs is only valid for products that have been returned in the original packaging. 

Unless the seller has offered to collect the goods himself, the seller may, however, withhold the refund until he has received the goods or until the buyer has demonstrated that he has returned the goods, whichever occurs first. 

Upon receipt of the communication in which the buyer notifies the seller to exercise the right of withdrawal, the parties are relieved of their mutual obligations, without prejudice to the provisions of this article. 

  1. Express termination clause

The obligations referred to in art. 9, assumed by the buyer, are essential, so that by express agreement, the non-fulfillment of only one of these obligations, if not determined by chance or force majeure, will result in the legal termination of the contract pursuant to art. 1456 of the Italian Civil Code, without the need for a judicial ruling. 

  1. Communications

Except for the cases expressly indicated, or established by legal obligations, communications between the seller and the buyer will take place preferably by means of email messages to their respective electronic addresses which will be considered by both parties a valid means of communication and whose production in court cannot be contested for the sole fact of being IT documents.

Written communications directed to the seller, as well as any complaints will be considered valid only if sent to the following address: Turboline s.r.l, Via I Maggio, 19, Z.a.i. VR, e-mail: info@turboline.it. Both parties may at any time change their email address for the purposes of this article, provided that they promptly notify the other party in compliance with the forms established in the previous paragraph.

  1. Treatment of personal data

All information on the processing of personal data and cookies can be found in ours Privacy Policy. 

  1. competent forum

In the event of disputes arising from this contract or related to it, the parties undertake to seek a fair and amicable settlement between them.

If the dispute has not been resolved amicably, it will be brought to the exclusive knowledge of the court in which the purchaser is domiciled, if located in the territory of the state, in accordance with the provisions of art. 66-until of Legislative Decree 206/05; in the event that the buyer does not hold the status of final consumer, it is agreed that any dispute, even in derogation of the rules relating to territorial jurisdiction, will be the exclusive competence of the Verona court.

  1. Applicable law and referral

This contract is regulated by the Italian law. Although not expressly provided herein, the laws applicable to the relationships and cases provided for in this contract and, in any case, the provisions of the Civil Code and Legislative Decree 6 September 2005, n. 206 (Consumer Code).

  1. Final clauses

This contract repeals and replaces any agreement, understanding, negotiation, written or oral, previously intervened between the parties and concerning the subject of this contract.

Any ineffectiveness of certain clauses does not affect the validity of the entire contract.

These general conditions of sale have been drawn up in Italian and in German. Should difficulties arise in their interpretation, the parties agree that the text in Italian will be considered authentic and effective.

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