Refund policy

The right of withdrawal is recognized limited to the products provided for by Legislative Decree 6 September 2005, n. 206. For products for which the right of withdrawal is not excluded, the buyer has the right to withdraw from the stipulated contract, without any penalty and without specifying the reason, within the term of 14 (fourteen) days, starting from the of receipt of the purchased product.

In the event that the buyer decides to exercise the right of withdrawal, he must inform the seller of his decision to withdraw from the contract, by submitting any explicit declaration (for example a letter sent by post, fax or e-mail). To meet the withdrawal deadline, it is sufficient to send the communication relating to the exercise of the right of withdrawal before the withdrawal period has expired. The burden of proof relating to the exercise of the right of withdrawal, in accordance with this article, lies with the buyer.

The return of the goods must take place without undue delay and in any case within 14 (fourteen) days from the date on which the buyer communicated to the seller his decision to withdraw from the contract. The goods must also be packed in the original packaging.

If after the return of the goods, a negative value or total ruin of the goods caused by an illegitimate and incorrect use of the goods is ascertained by the seller, then the buyer is obliged to reward. 

In the cases expressly provided for by art. 59 of Legislative Decree no. 206/2005, the right of withdrawal in favor of the buyer is in any case excluded.

The buyer who exercises the right of withdrawal pursuant to this article, will have to bear the direct costs of returning the goods to the seller.

The purchaser who exercises the right of withdrawal in accordance with the provisions will be reimbursed the sums already paid, including delivery costs, with the exception of additional costs deriving from the type of delivery expressly chosen by the purchaser and other than the least expensive type of standard delivery. offered by the seller. These sums will be refunded without undue delay and in any case within 14 (fourteen) days, starting from the day on which the seller was informed of the buyer's decision to withdraw from the contract, using the same means of payment used by the buyer for the transaction. initial, unless the buyer has expressly agreed otherwise. A reimbursement of costs is only valid for products that have been returned in the original packaging. 

Unless the seller has offered to collect the goods himself, the seller may, however, withhold the refund until he has received the goods or until the buyer has demonstrated that he has returned the goods, whichever occurs first. 

Upon receipt of the communication in which the buyer notifies the seller to exercise the right of withdrawal, the parties are relieved of their mutual obligations, without prejudice to the provisions of this article.